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Privacy Policy and Terms of Service

​Effective Date: 2025-08-18
Company: Countryside Kenora Building Materials
Contact: sales@countrysidekenora.ca | +1 (807) 789-4450

1. Introduction

Countryside Kenora Building Materials (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy and Terms of Service explains how we collect, use, and safeguard your information when you interact with our business, website, and communication channels.

By engaging with us—whether through our website, email, SMS, Zoho SalesIQ chat, or by placing an order—you agree to this Privacy Policy and Terms of Service.

2. Information We Collect

We collect only the information necessary to serve our customers effectively, including:

  • Contact Information: Name, phone number, email, and mailing address.

  • Order Information: Product details, specifications, and service requests.

  • Website Interactions: Through Zoho SalesIQ chat and tracking code, we may collect browser data, page visits, and chat transcripts to better respond to customer inquiries.

  • Account Information: For invoicing and order management, limited data is processed in our accounting system.

We do not collect sensitive personal data (such as Social Insurance Numbers, financial account logins, or biometric data).

3. How We Use Information

We use the information we collect strictly for business purposes, including:

  • Responding to quote requests, orders, or service inquiries.

  • Communicating directly about products or services you have purchased or requested.

  • Sending order confirmations, invoices, and delivery updates.

  • Providing customer support through Zoho SalesIQ live chat or phone.

  • Sending limited newsletters (fewer than 10 per year), only to those who have opted in.

We do not use your information for unsolicited marketing or mass advertising campaigns.

4. Sharing of Information

We do not sell, rent, or trade customer data. Information may be shared only with trusted partners when necessary to:

  • Fulfill your order.

  • Provide delivery, installation, or service of your products.

  • Meet legal or regulatory requirements.

Important: Text messaging originator opt-in data and consent will never be shared with third parties under any circumstances.

5. Data Security

We take appropriate security measures to protect your information, including:

  • Use of secure platforms such as Zoho CRM, Zoho SalesIQ, and Zoho Mail.

  • Restricted access to customer records within our accounting system.

  • Encryption and secure storage of email and chat data.

6. Your Rights

You have the right to:

  • Request access to your information.

  • Correct or update your information.

  • Request deletion of your information (where legally permitted).

  • Withdraw consent for receiving emails or SMS at any time.

7. Zoho SalesIQ Tracking & Chat

Our website uses Zoho SalesIQ chat and tracking code to provide live support and improve user experience.

  • SalesIQ may capture basic visitor data such as IP address, browser type, and pages viewed.

  • Chat transcripts are stored securely for customer support purposes.

  • Tracking is used only to enhance service and is not used for targeted advertising.

8. Email Communications

  • We primarily send emails related to quotes, invoices, and order updates.

  • We may send occasional newsletters (fewer than 10 per year) to customers who explicitly opt in.

  • You can unsubscribe from newsletters at any time.

9. Terms of Service

By using our services, you agree to the following:

  1. You will provide accurate and complete information when requesting quotes or placing orders.

  2. Communication with our team (via phone, SMS, email, or chat) must remain professional and respectful.

  3. Orders may require confirmation and deposit before processing.

  4. Our liability is limited to the value of the product or service purchased. We are not responsible for indirect or consequential damages.

  5. We may update these Terms of Service and Privacy Policy as needed. Continued use of our services constitutes acceptance of changes.

End of standard Privacy Policy and Terms of Service​

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10. SMS Communication & 10DLC Compliance

(Conditional: This section only applies if you have consented to SMS Services)

We use our business number +1 (807) 789-4450 to send and receive SMS messages in compliance with 10DLC (10-Digit Long Code) regulations.

  • We collect your consent for all recurring messages. Note: One first-time message is legally permitted because of the implied consent clause.

  • SMS is used only for direct, conversational purposes related to your quotes, orders, or delivery.

  • We do not use SMS for bulk marketing or unsolicited promotions.

  • Message frequency may vary per user.

  • You may opt out (unsubscribe) at any time by replying STOP. Or text HELP for assistance.

  • Our SMS service is registered and compliant with carrier 10DLC requirements.

  • Message and data rates may apply.

  • Carriers are not liable for delayed or undelivered messages.

Additional Mobile Information Clause:
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

*IMPORTANT NOTE: Customers who consent to recieve SMS messages will be provided with faster, up-to-date information and will be the first to be notified about their orders. Customers who have not consented to SMS services will recieve notifications as soon as is possible but there is more chance of delay.

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11. Contact Us

If you have questions about this Privacy Policy or Terms of Service, please contact us:

Countryside Kenora Building Materials
📍 2010 Hwy 17 W, Keewatin, ON  P0X 1C0
📧 sales@countrysidekenora.ca
📞 +1 (807) 789-4450

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